We’re Here to Help
We understand that booking a massage can come with questions, especially if it is your first visit or your first professional massage experience. To help you feel comfortable and prepared, we’ve gathered answers to some of the questions we hear most often about our services, appointments, policies, and studio environment.
If you don’t find the information you’re looking for, please feel free to contact us. We’re always happy to help and look forward to welcoming you to our peaceful little sanctuary in the heart of Wartrace.
That Massage Place FAQ
We kindly ask for 24 hours notice for any cancellations or reschedules. Appointments cancelled with less than 24 hours notice will incur a 50% service fee. No-call/no-show appointments are fully non-refundable. We reserve this time especially for you and appreciate your understanding.
5–10 minutes is perfect. If this is your first visit, please arrive 10 minutes early to complete your intake form and get settled. Returning guests typically only need 5 minutes before their session begins.
Absolutely, if you wish. Some clients enjoy conversation while others prefer quiet. That said, we do have half-walls and sound carries, so we kindly ask that conversation remain at a respectful volume to preserve the peaceful atmosphere for everyone.
Wear whatever feels comfortable. During your session, you will undress to your own comfort level and remain properly draped at all times. Your comfort and sense of safety are important to us.
Not at all. Massage can be performed with varying levels of clothing depending on your comfort and the type of session. We encourage you to do what feels best for you.
You’re in good company. Many guests feel nervous before their first session. We take a gentle, respectful approach and will walk you through everything so you feel comfortable and cared for.
Please let us know. Massage is not one-size-fits-all. We welcome feedback during your session and encourage you to speak up about pressure, temperature, positioning, or anything that would help you feel more at ease.
Yes, we do. Couples sessions are available and can be enjoyed with a partner, friend, or family member. They are a lovely way to relax together and make self-care a shared experience. Please note that couples massages must be booked by calling the studio directly so we can coordinate therapist availability and ensure the best experience possible.
Tipping is always appreciated but never expected. If you feel your therapist enhanced your experience and you’d like to leave gratuity, you are welcome to do so.
Please inform us when booking and on your intake form. Certain conditions or medications may require modifications to your session so we can provide care safely and thoughtfully.
Your Comfort Comes First
At That Massage Place, every session is approached with compassion, professionalism, and respect for your individual comfort level and wellness goals.